Loaded Cannon Distillery
Sarasota, FL
The Challenge
Loaded Cannon, a popular distillery and restaurant, was missing 40% of incoming calls during busy service hours. Staff were stretched thin between serving guests and answering phones, leading to lost reservations and frustrated customers who couldn't get through.
The Solution
We deployed an AI voice agent trained on their menu, hours, reservation policies, and frequently asked questions. The agent handles calls 24/7, takes reservations, answers questions, and seamlessly transfers urgent calls to staff when needed.
Before AI Agent
- Missing 40% of calls during busy hours
- Customers sent to voicemail, rarely called back
- Staff interrupted constantly during service
- Lost reservations to competitors
- Inconsistent information given to callers
After AI Agent
- 98% of all calls answered instantly
- 24/7 reservation booking capability
- Staff can focus on in-house guests
- Capturing reservations around the clock
- Consistent, accurate information every time
"I was skeptical at first, but the AI agent sounds so natural that guests don't even realize they're not talking to a person. We're capturing reservations at 2am that we never would have gotten before. It's been a game-changer for our business."
Implementation Timeline
Day 1
Discovery call & setup
Day 2-3
AI training & testing
Day 4
Phone number activation
Day 5+
Live & optimizing