The moment a call comes in, your AI recognizes the caller, pulls their entire history, and greets them by name. "Hi Maria, welcome back! Would you like your usual table by the window?" This isn't science fiction. It's what happens when your phone system talks to your POS.
Incoming call from (941) 555-1234 • Recognized in 0.1s
"Hi Maria! Welcome back to Cassariano's. I see you loved the Miso Black Cod last time - our chef just added a new osso buco that pairs wonderfully with that same Junmai Daiginjo you enjoyed. Should I reserve your usual table by the window for Saturday evening?"
Every day, these problems drain your revenue and frustrate your team. You've accepted them as "just how it is." They don't have to be.
OpenTable charges you every time someone books a table. At high volume, you're sending thousands per month to a platform that doesn't even know your guests' names. That money should stay in your restaurant.
Your best server knew that Mr. Chen always wants the back booth and Mrs. Williams is allergic to shellfish. When they left, that knowledge walked out the door. New staff start from zero.
Friday at 7pm. Kitchen is slammed. Dining room is full. The phone keeps ringing. Your host is seating a party. The manager is handling a complaint. Someone's calling to book for Saturday. They hang up and try your competitor.
A four-top books for 7pm on Saturday. They never show. You turned away three other parties who wanted that time. That table sat empty during your busiest hour.
Someone called Tuesday afternoon asking about hosting their daughter's rehearsal dinner for 35 people. Your host took a name on a napkin. It's Friday and no one followed up. That inquiry is now at your competitor.
You run two restaurants. A VIP guest from your uptown location walks into your downtown spot. Nobody knows who they are. They get treated like a first-timer. They expected to be recognized.
Every credit card swipe, every line item, every modification - Toast captures it all. But that data just sits there. We unlock it. Connect once, and watch your guest profiles build themselves automatically.
Enter three credentials. That's it. No IT team needed.
We pull 12 weeks of orders automatically. Profiles populate instantly.
Every order with a phone number creates or enriches a guest profile.
Next call from that number? AI knows everything about them.
Every dish they've ordered, every modification requested. Know their favorites before they speak.
Lifetime value, average check, tip percentage. Identify your true VIPs by spend, not just visit frequency.
Never orders shellfish? Possible allergy flagged automatically. Always orders gluten-free mods? That's noted too.
Weekly regular or once-a-quarter special occasion guest? Tailor your approach to each.
Track their wine journey, sake preferences, or cocktail standards. Suggest pairings they'll love.
Lunch regular or dinner guest? Weekday business meals or weekend celebrations? Segment intelligently.
OpenTable and Resy charge you per cover while keeping your guest data locked in their platform. It's time to own your guest relationships.
Before service, your team pulls up one screen. They see who's coming, what they like, what to avoid, and what occasions they're celebrating. New staff have the same intelligence as your ten-year veteran.
These are actual AI conversations handling reservations and takeout orders. Listen to how natural it sounds.
Greets returning guests by name
Knows dishes, allergens, specials
Reservations sync in real-time
Wedding rehearsal dinners. Corporate buyouts. Birthday parties for 30. These high-value inquiries come in at random times. Your AI captures every detail and your events team follows up while the lead is still warm.
Caller describes their event. AI asks the right questions: date, guest count, budget, type of event, dietary requirements.
Your events manager gets an immediate alert with full details. Email, SMS, or in-app - however they prefer.
Within hours, not days, your team sends a personalized proposal. You're first to respond while competitors are still checking voicemail.
See every inquiry, proposal sent, deposit collected. Nothing falls through the cracks.
Capture venue preferences, guest counts, dietary restrictions for the big day.
Team dinners, client entertainment, holiday parties. Expense account-friendly proposals.
Milestone birthdays, anniversaries, graduations. Make it memorable.
Private use of the entire venue. Maximum revenue per evening.
Run multiple concepts? A VIP at your steakhouse should be recognized at your Italian spot. Their preferences, allergies, and spending history travel with them. True hospitality group intelligence.
A guest's complete history is visible at every location. Staff at your second restaurant know them as well as your flagship.
When a Diamond VIP books at any location, all your managers get notified. Ensure they receive exceptional treatment everywhere.
See lifetime value across your entire group. Identify guests who could be introduced to your other concepts.
Points earned at one restaurant can be redeemed at another. Encourage guests to explore your full portfolio.
Shellfish allergy noted at Location A? Every kitchen in your group sees that flag. Safety follows the guest.
"You loved our steakhouse? Let me book you at our new seafood concept." One system makes cross-selling natural.
Beyond phone answering. Beyond reservations. A complete guest intelligence platform that transforms how your team delivers hospitality.
Answers every call instantly. Books reservations, takes takeout orders, answers menu questions. Handles 100+ calls simultaneously during rush hour.
Rich profiles built automatically from Toast data. Order history, preferences, dietary restrictions, visit patterns, lifetime value. No manual entry required.
Visual floor plan, table management, VIP time slots, waitlist with callbacks, automated confirmations. Replace per-cover fees with flat monthly pricing.
Points, tiers, punch cards. Reward your regulars and track their journey from first visit to Diamond VIP. Automated birthday and anniversary rewards.
Win-back lapsed guests. Celebrate milestones. Announce new menu items to guests who'd love them. Segment by spend, visit frequency, and preferences.
RFM analysis, churn prediction, segment insights. Know which guests need attention before they disappear. Data-driven hospitality decisions.
No rip-and-replace. We integrate with the systems you already use, pulling data from your POS and pushing reservations where they need to go.
Most restaurants are taking AI-powered calls within 24 hours of signing up.
Link Toast POS with three credentials. Share your menu, hours, and policies. We configure your AI to know your restaurant inside out.
We pull 12 weeks of order data automatically. Guest profiles populate with purchase history, preferences, and contact info.
Forward calls to your AI number. Every call answered. Every guest recognized. Every reservation booked. Your staff focuses on guests in front of them.
Every call is a chance to make someone feel valued. When your AI greets them by name, suggests their favorite wine, and reserves their preferred table - that's the kind of service they'll tell friends about.